COVINGTON, Ky., January 7, 2025--STEP, Where Innovation Meets Execution, and ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced a strategic agreement to accelerate STEP’s transformation to meet the growing customer demand for tech services and digital media. STEP will leverage the ServiceNow platform to advance its digital transformation efforts while expanding its service offerings in support of customers.
STEP will use automation, purpose‑built telecommunications solutions, and AI‑driven insights to provide both technicians and customers with a more efficient experience, enhancing customer service. The Now Platform is a key factor in STEP’s digital transformation strategy and will streamline several areas of the business, including Network, Customer and Field Service Operations, and Corporate Services, resulting in:
- An AI-optimized experience leveraging the power of GenAI‑driven insights to automate scheduling, better meet customer requests and drive key metrics.
- Enhanced customer support with powerful automation capabilities to streamline order management, case management, and incident response processes.
- Faster service deliveries using purpose-built telecommunications solutions designed to enable customers to get their needs met in a matter of hours or days versus weeks.
With fully integrated systems powered by our Managed Services tool suite, we deliver seamless solutions that address both OPEX and CAPEX requirements. By leveraging ServiceNow, we create unparalleled synergy across our offerings, optimizing monitoring and management services for peak performance. This advanced integration enables faster ticket resolution, enhanced service efficiency, streamlined asset management, and bidirectional ServiceNow ticketing with vendors and customers, ensuring a superior service experience.
“This collaboration positions STEP to continue our leadership within the entire tech services landscape, offering enterprise accounts and services business end-to-end support for their digital transformations as we transform our own network and infrastructure,” said Ed Walton, CEO of STEP. “Our commitment to be all about constant innovation remains our catalyst for reducing complexity while fueling real business outcomes for our customers.”
“We are excited that STEP is using the ServiceNow platform and GenAI solutions to power their telecommunications, networking, and security solutions,” said John Spencer, Head of Technology Industry GTM at ServiceNow. “Today, the technology strategy is the business strategy. Together, STEP and ServiceNow are a leading example of what technology is meant to do – deliver the best experiences for customers and employees, along with new avenues for growth.”
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
ServiceNow Media inquiries:
Caroline Parkinson
press@servicenow.com
About STEP
STEP is a highly innovative, award-winning, nationwide IT services engineering firm specializing in 5G and traditional networking hybrid connectivity solutions powered by strategic experts and best-of-breed technologies that guide their clients through complex IT challenges. STEP was founded in 2014 and has become one of the fastest-growing technology firms in the Midwest. Their portfolio enables enterprises with solutions for wireline, wireless, cellular, cloud, security, collaboration, and managed services. STEP is a privately held company headquartered in Covington, Kentucky. STEP is where innovation meets execution. For more information, visit STEPs website or follow on Twitter, LinkedIn, and Facebook.
STEP Media Inquiries:
Katie Johnson
513-795-6000 ext.3117
kjohnson@stepcg.com
